PC builder, repairer and programmer. Mac and iOS certified technician with 8 years of experience.
I’m studying Computing and Electronic Systems at the University of Strathclyde in Glasgow. I am also a Genius at Apple with over 6 years of experience, driven by real world challenges, working in a fast-paced, digitally-oriented environment related to consumer services. Operating in an environment driven by KPIs where I have the accountability to determine the best course of action to meet goals.
Apple / Sep 2019 – Present
Tier three technician at Apple, focused on Mac troubleshooting and repair in a customer service role. In addition to iOS device repair and troubleshooting. Responsible for mentoring of less tenured team members and taking active roles in shadowing new members.
Apple / Sep 2014 – Sep 2019
Front-line customer service representative responsible for iOS device troubleshooting and repair. As a tenured member of the team took a larger role in team training and focus on KPIs.
Computer and Electronic Systems BEng
University of Strathclyde 2019 – Present