Frazer Sandison

PC builder, repairer and programmer. Mac and iOS certified technician with 6 years of experience.

About me

I’m studying Computing and Electronic Systems at the University of Strathclyde in Glasgow. I am also a Genius at Apple with over 6 years of experience, driven by real world challenges, working in a fast-paced, digitally-oriented environment related to consumer services. Operating in an environment driven by KPIs where I have the accountability to determine the best course of action to meet goals.

Work Experience

GENIUS

Apple / Sep 2019 – Present

Tier three technician at Apple, focused on Mac troubleshooting and repair in a customer service role. In addition to iOS device repair and troubleshooting. Responsible for mentoring of less tenured team members and taking active roles in shadowing new members.

TECHNICAL SPECIALIST

Apple / Sep 2014 – Sep 2019

Front-line customer service representative responsible for iOS device troubleshooting and repair. As a tenured member of the team took a larger role in team training and focus on KPIs.

Education

Computer and Electronic Systems BEng

University of Strathclyde 2019 – Present